Healtheshop orders are delivered by PostEx nationwide. Most orders are dispatched within 1-3 business days from your order date. Upon placement of your order you will receive an email confirmation with your order details.
You can track your order using the tracking number sent to your email once your order has been packed and shipped.
Orders may take up to 10 business days to be delivered, depending on your delivery location. Please refer to the delivery timeframe displayed on your PostEx tracking email for the most accurate delivery time, and contact us at care@healtheshop.com.pk if you have still not received your parcel after the timeframe displayed.
We offer free delivery on orders above Rs.4000 with standard shipping. If you would like to use express shipping there will be an extra charge.
For orders under Rs.4000 we charge a standard Rs.400 delivery fee.
Order cancellations can only occur before the order is in our warehouse packing process, which generally happens not long after an order is placed. We can verify the order status with you, however, we will not be able to provide a cancellation refund if an order is already in progress.
If you still decide you don’t want the product anymore after you have received your order, please refer to the Return Policy and return the goods to us within the policy period, and we’ll be happy to assist you with the refund.
Products can be exchanged or returned within 7 days from the date of receipt of your order.
This excludes products on special discount, clearance sale or other promotional offers.
The following conditions need to be met for eligibility for return or exchange:
- Goods have to be in original and un-opened packaging, seals in-tact and un-tampered.
- Original receipt to be provided as valid proof of purchase.
- The exchange or return has to be made within 7 days of receipt of goods.
- Product return courier has to be organised and cost covered by the sender at their own expense.
1. Please contact us on our email care@healthseshop.com.pk with the details of the product you want to return within 7 days of receiving the product. Please share your order number in the subject line and include the invoice as proof of purchase.
2. Pack the goods adequately in a box to protect the packaging from any damage
during shipping. Courier the product to our office address (Healtheshop, 82/2 21 st Street Khayaban-e-Rahat Ph 6, DHA, Karachi 75500)
3. Make sure to include the invoice with the returned goods.
4. Our teams will process the return within 3 working days of receiving the goods and you will receive a confirmation email requesting details for your online bank account to make the refund payment.
If you have any question regarding your return or exchange you can contact us at care@healtheshop.com.pk or 03334535152.
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